Edit Review Link #
Review Link is the link your customers visit for leaving a review. You can customize the review link by clicking Review Link on the left sidebar.
From Review Link, you can edit review link URL and link preview title.
Click Desktop Image and then, a little pencil icon in the top left corner to update the desktop image. Image size – 720 px x 900 px.
On the Platform Choice section, you can enable or disable platforms you’d like to showcase on the Review Link. (Only sources you have integrated will show here)
Once you choose platforms of your choice, make sure to save changes by clicking the green checkmark button.
Negative Review Filtering Proceed with Caution #
Filtering Negative Feedback is optional and some of our clients use it. We do have a link in the Negative Feedback page that give customer the ability to still leave a review on your review sources. We however advise against using this feature because the Google and FTC guidelines are vague. Should Google or the FTC choose to enforce this filtering, just because we add a review link doesn’t mean your page could be banned, resulting in your business losing all of your reviews.
Negative Feedback section shows the page your customers see when they want to write a
1, 2 or 3-star review. We ask your dissatisfied customer to leave their contact information to follow-up later on, in order to answer their concerns privately.
If your customers want to write a 4 or 5-star review, a Negative Feedback page will not be presented.
Showing Negative Feedback page / Internalizing negative feedback is optional, and you can disable it by clicking Review Link and choose Star filter disabled.
Private Feedback #
The Private Feedback section shows the page your customers see when they want you to leave a private feedback from your review link.
Customers can leave private feedback/rate their recent experience by choosing 1 to 5 stars, filling out a quick form and then click Send.
Requesting Reviews #
You can request reviews by clicking Get Reviews on the left sidebar and start requesting reviews via SMS, Email, WhatsApp and QR Code.
To send review requests, you can Upload a CSV file or invite customers individually by entering Name and Number/Email manually (to add a new customer, click “Add line”).
Make sure you have consent to send messages. Check I have consent to send messages to this contact and then click Request a review.
Once you are in the Get Reviews section, just scroll, and you can customize review request templates for SMS, Email and WhatsApp.
You can optionally send an automatic SMS/Email reminder after 3 and/or 7 days if the customer doesn’t leave a review on the initial request.
We give you an opportunity to customize SMS/Email reminder templates too.
Installing Website Widget #
Note: If your website is a WordPress website, we have a widget specifically for WordPress. Let us know and we’ll install it for you.
We have five types of website widgets (Carousel, Feed, Video, Pop-up, Badge) showcasing 4 and 5-star reviews with text on the customer’s website.
You can scroll down and further customize website widgets using different filters: Remove “Verified By” on the website widget, Dark mode, Hide scores of the integrated review platforms, Hide profile photos of the reviewers, Hide “leave a review” of the website widget.
After choosing your favorite website widget type with customization, simply copy the HTML code and paste it on your website.
